Terms and Conditions
MATTER NUTRITION
Terms & Conditions
1. About us and these terms
1.1These terms and conditions (the “Terms”) govern your access to and use of the websites, apps, WhatsApp ordering, and related services of Matter Nutrition (each a “Service” and together the “Services”), and your purchase of any meals, plans, or other products offered through them (each a “Product”).
1.2The Services are operated by [ATHLEATS CATERING LLC], a company licensed in [Dubai], United Arab Emirates under trade licence number [INSERT NUMBER], trading as “Matter Nutrition” (“Matter”, “we”, “us”, or “our”).
1.3By accessing or using the Services, or by placing an order, you confirm that you accept these Terms and agree to be bound by them, together with our Privacy Policy. If you do not accept them, please stop using the Services.
1.4We may update these Terms from time to time. The version published on our website at the time you place an order applies to that order. We will take reasonable steps to notify you of material changes; continuing to use the Services after changes take effect means you accept the updated Terms.
2. Eligibility
2.1You must be at least 18 years old and legally able to enter into a binding contract to use the Services or place an order. By using the Services you confirm that this is the case.
2.2You are responsible for keeping your account details accurate and your login credentials secure, and for all activity that takes place under your account.
3. Privacy and communications
3.1Our Privacy Policy explains how we collect and process your personal data and forms part of these Terms. By using the Services you consent to that processing and confirm that the information you provide is accurate. Personal data may be processed inside and outside the UAE in accordance with applicable UAE data protection law [including Federal Decree-Law No. 45 of 2021].
3.2As part of providing the Services we will send you service and administrative messages (for example, order confirmations and delivery updates). These are part of the Services and you may not be able to opt out of them. Marketing messages are separate and you can opt out of those at any time.
4. Orders and how a contract is formed
4.1Information on the Services is an invitation to treat, not an offer. When you submit an order through our website or WhatsApp, that is an offer by you to buy the selected Products on these Terms (an “Order”).
4.2After you submit an Order you will receive an order confirmation acknowledging it. A binding contract is only formed when we accept your Order, which happens when we dispatch the relevant Products to you.
4.3Taking payment does not by itself mean we have accepted your Order. If we decline or cancel an Order, we will refund any payment already made in line with these Terms.
4.4We may refuse or cancel any Order at our discretion, including where a Product is unavailable or where we reasonably suspect fraud or a breach of these Terms.
5. Subscriptions: changes, skips, pauses and cancellation
5.1Many of our Products are provided as recurring meal plans (“Subscriptions”). Your plan length, price, and renewal arrangements are shown at the time you subscribe.
5.2To skip a delivery, pause your plan, change your meals or delivery details, or cancel, you must notify us before the cut-off time of [48] hours before the affected delivery. Requests received after the cut-off cannot be actioned for that delivery, because your meals are freshly prepared in advance.
5.3[Where you cancel an individual confirmed Order after the cut-off, an administration fee of AED [250] may apply.] Any refund due will be processed in accordance with clause 11.
5.4[Where you pause or skip in time, the value of the affected deliveries will be credited to your account toward future deliveries rather than refunded, unless we agree otherwise.]
6. Prices, VAT and payment
6.1All prices are in UAE Dirhams (AED). Unless stated otherwise, prices are inclusive of value added tax (VAT) at the applicable rate [currently 5%].
6.2We try to keep all images, descriptions, and prices accurate, but errors can occur and on-screen colours may differ from the actual Product. If we discover a pricing error on an Order, we will contact you to confirm the correct price or cancel the Order; if we cannot reach you, we will treat the Order as cancelled and refund any payment.
6.3Any delivery charges are shown before you submit your Order and added to your total. [We currently offer free delivery to standard areas and will tell you if a surcharge applies to your location.]
6.4We accept payment by [Visa, Mastercard, and other methods shown at checkout]. By placing an Order you confirm that the payment method is yours and has sufficient funds, and you authorise us and our payment providers to carry out checks (including pre-authorisation, identity, and fraud checks).
7. Promotions and vouchers
7.1We may run promotions and make vouchers, codes, or credits available from time to time, subject to any additional terms published with them.
7.2Unless stated otherwise, a voucher is valid for the stated period, is for single use, cannot be combined with other offers, cannot be exchanged for cash, and cannot be resold or transferred. We may void any voucher we reasonably believe has been misused, and our decision on promotions is final.
8. Delivery
8.1We aim to deliver to the address and within the window indicated in your order confirmation and our delivery route. Delivery times are estimates and, to the extent permitted by law, we are not liable for losses caused by late delivery.
8.2It is your responsibility to provide accurate delivery details and to ensure someone can receive the Products or that a safe drop-off is possible. [Where you have selected contactless delivery, Products left at your nominated location are delivered at your risk.]
8.3There may be areas we cannot deliver to. If so, we will contact you to arrange an alternative or cancel and refund the affected Order.
9. Food safety, allergens and nutrition
9.1Our meals are freshly prepared and intended to be stored and consumed in line with the instructions provided on the packaging. Once delivered, safe storage and timely consumption are your responsibility.
9.2Our meals are prepared in a kitchen that handles common allergens. While we provide ingredient and macro information and try to accommodate preferences, we cannot guarantee that any meal is free from any particular allergen or from cross-contamination. If you have a serious allergy or intolerance, please check with us before ordering and do not rely solely on the Services.
9.3[Our meals are halal.] Nutritional and calorie information is provided in good faith as a general guide and may vary slightly between batches.
9.4The Services and our meals are not a substitute for medical or professional dietary advice. Any wellbeing or weight outcome depends on individual factors and is not guaranteed. Consult a qualified healthcare professional before starting any plan, especially if you are pregnant, nursing, or have a medical condition.
10. Returns
10.1Because our Products are freshly prepared, perishable food, we do not accept returns except where required by law or where the Product is not of satisfactory quality.
11. Refunds
11.1Where we agree that a refund is due, we will process it using the original payment method. If that is not possible, we will contact you to agree an alternative.
11.2If there is a problem with an Order, please contact us on the same day as delivery. We may issue a partial or full refund, or a credit, where: (a) you did not receive your Order; (b) the Order you received was incorrect; or (c) items were missing.
11.3You agree not to raise a chargeback with your card provider without first contacting us to resolve the issue. Where chargebacks are raised in breach of these Terms, we may decline to accept future Orders associated with the relevant account or card.
12. Intellectual property
12.1All intellectual property rights in the Services and their content belong to us or our licensors. You may use the Services only for your own personal, non-commercial use. You may not copy, reproduce, distribute, or create derivative works from any part of the Services without our written consent.
12.2If you give us feedback or suggestions, we may use them without restriction or payment to you.
13. Acceptable use
13.1You agree not to misuse the Services, including by: (a) attempting to access non-public areas or systems; (b) probing or testing the security of the Services or breaching any security measures; (c) scraping or accessing the Services by automated means without our consent; or (d) introducing malware or otherwise interfering with or disrupting the Services.
13.2We may suspend or terminate access, refuse Orders, and disclose information to authorities where we reasonably believe it is necessary to comply with the law, enforce these Terms, prevent fraud or security issues, or protect our rights, our users, or the public. We may report breaches to law enforcement.
14. Limitation of liability and warranties
This section limits our liability and that of our group companies, directors, employees, and partners (together, the “Matter Entities”). Each part applies only to the maximum extent permitted by applicable law, and nothing in these Terms limits any liability that cannot lawfully be limited – including liability for death or personal injury caused by our negligence, or for fraud.
14.1The Services are provided “as is” and “as available”. To the extent permitted by law, we exclude all warranties, conditions, and terms not expressly set out in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
14.2We do not warrant that the Services will be uninterrupted, secure, error-free, or free from viruses, or that information on the Services is accurate, complete, or current. You rely on the Services and any information at your own discretion.
14.3To the extent permitted by law, the Matter Entities are not liable for any indirect, incidental, special, or consequential loss, or for loss of profit, business, or reputation, arising from your use of (or inability to use) the Services or Products.
14.4To the extent permitted by law, our total aggregate liability arising out of or in connection with these Terms or any Order is limited to [the total amount paid by you for the Products giving rise to the claim in the [3] months before the event giving rise to the claim].
15. Indemnity
15.1You agree to indemnify and hold the Matter Entities harmless from claims, losses, and reasonable costs (including legal fees) arising from your breach of these Terms or your misuse of the Services. This clause survives termination.
16. Third-party links
16.1The Services may link to third-party sites or services. We are not responsible for their content or availability, and a link is not an endorsement.
17. Termination
17.1You may stop using the Services at any time. We may suspend or stop providing the Services (in whole or in part) where we reasonably believe you have breached these Terms, you create legal risk for us, or provision is no longer commercially viable. We will make reasonable efforts to notify you.
17.2Provisions intended to survive termination (including those on liability, indemnity, intellectual property, and governing law) will continue to apply.
18. Force majeure
18.1We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, fire, flood, storms, war, civil unrest, terrorism, strikes, epidemics or pandemics, utility or transport failures, or government action. We will use reasonable efforts to mitigate the effect of any such event.
19. General
19.1If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.
19.2A delay or failure to enforce any right is not a waiver of that right.
19.3You may not assign or transfer your rights under these Terms without our consent. We may assign ours to a group company or successor.
19.4These Terms, together with our Privacy Policy and any plan-specific terms, are the entire agreement between you and us regarding the Services.
20. Governing law and jurisdiction
20.1These Terms and any dispute arising out of or in connection with them are governed by the laws of the United Arab Emirates [as applied in the Emirate of Dubai].
20.2You agree to submit to the exclusive jurisdiction of the Courts of the United Arab Emirates.
21. Language
21.1These Terms are provided in English. If they are translated and there is any conflict, the English version prevails to the extent permitted by law.
Languages In case of discrepancies between the English version and any other language versions of these Terms of Service and contents of this site, the English version shall prevail. DISCLAIMERS We reserve the right to offer special promotions on occasion with different terms and conditions than the ones stated above without prior notice. Prices and menus may also be subject to change at our discretion, without prior notice. Weight loss is not guaranteed and will vary for each client based on individual weight, metabolism, age, activity level and commitment to the plan.